Delivery & Returns
Hunstanton Watersports will despatch your order within one working day of it being placed subject to stock levels. If there is going to be a delay for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc). We use Fed Ex and UK Mail Courier services for Next Day and Two Working Day deliveries.
The delivery costs for mainland UK are as follows:
UK all orders = FREE Standard delivery 3-4 working days.
EUROPE DELIVERY = Free on all orders over £50
WORLDWIDE = FREE on all orders over £300 (subject to stock availability)
All first class and next day delivery will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order, if not then please leave a note*, or arrange an alternative address.
*Any arrangements made outside of this Hunstanton Watersports cannot be held liable.
Please note we cannot offer next day deliveries to the following postcodes:
IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles. TR20,21,22,23 - Truro, HS - Isle Of Lewis, ZE - shetland, GY - Guernsey, JE - Jersey
All orders to these postcodes will be on a 3-5 day delivery service.
International deliveries are via the Royal Mail or Business Post Euro 48hours service. The delivery charge for orders to mainland Europe and the Republic of Ireland (weight up to 30kgs) is £15. Delivery time is 2 - 5 working days. The delivery charge for orders outside of mainland Europe is calculated on the weight of the items and the destination country, when ordering please select the country for delivery in the address field and the £15 delivery option, we will then advise you of the exact cost of the delivery charge via email, you can then decide whether you would like to continue with the order.
Hunstanton Watersports reserves the right to amend orders placed with incorrect delivery options without notice.
For delivery enquiries please e-mail email@example.com or call the shop on (01485) 534455.
Returns & Replacements
What if I need to send something back for exchange or refund?
It's not a problem. If you are not completely satisfied with your purchase it can be exchanged or the cost of the item(s) refunded. All purchases are covered by a 14 day exchange or refund guarantee. Basically if you don't dig it, or you need to swap it please follow the process below:
Please e-mail firstname.lastname@example.org or call 01485 534455 to request a returns authorisation. In all return correspondence please indicate your order ID number, the items you wish to return, and let us know if you would like an exchange or refund. Your order number must be clearly marked on the outside of the package sent back to us. You can return your order, to the address below, within 14 days of the date you receive your order. Returns older than 14 days will not be accepted, unless agreed by Hunstanton Watersports in advance. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
Products must be returned unused, in their original condition including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse such returns.
We will refund you any money you have paid us for the product(s) being returned, or provide you with a same cost alternative if required. The original postage cost is not refundable under normal circumstances. All you pay for is the return postage of the goods.
Send returns to:
Hunstanton Watersports Returns
8 Southend Road
For return enquiries please e-mail email@example.com or call the shop on 01485 534455.